Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Executive Stride LLC, operating StrideOps.ai ("StrideOps," "we," "us"). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind it.

1. The Services

StrideOps is a multi-tenant, white-label AI operating system that includes voice agents, a self-updating CRM and automation, a content studio, knowledge bases, research (Discover), and a low-code builder. We may add, change, or remove features over time. Some features depend on third-party providers and integrations you choose to connect.

2. Accounts and eligibility

You must be at least 18 and able to form a binding contract. You are responsible for your account credentials, for all activity under your account, and for your users' compliance with these Terms. Keep your credentials secure and notify us promptly of any unauthorized use.

3. Subscriptions, trials, and billing

• Plans. Paid plans (Starter, Professional, Agency) are billed in advance on a monthly or annual basis at the prices listed at checkout.
• Auto-renewal. Subscriptions renew automatically for the same term unless cancelled before the renewal date. You can cancel at any time; cancellation takes effect at the end of the current term.
• Usage-based charges. Voice calls and AI generation are metered on actual usage and charged against your prepaid credit balance, in addition to your plan fee. We may rate-limit usage to keep the Services stable.
• Taxes and payment. Fees are exclusive of taxes, which you are responsible for. Payments are processed by Stripe. Late or failed payments may result in suspension.
• Refunds. Except where required by law, fees are non-refundable.

4. Acceptable use

You agree not to, and not to permit others to:

• Use the Services for unlawful, harmful, deceptive, or abusive purposes.
• Send spam or make calls or messages that violate applicable law, including telemarketing, robocall, do-not-call, and consent requirements.
• Impersonate others or misrepresent that AI-generated communications are human where disclosure is required by law.
• Infringe intellectual property or privacy rights.
• Upload malware, attempt to breach security, reverse engineer, or circumvent usage limits or access controls.
• Process special-category or regulated data except as expressly permitted by your plan and any applicable addendum (for example a Business Associate Agreement for protected health information).

5. Telephony, messaging, and recording compliance

6. Customer content and data

You retain all rights to the content and data you submit to the Services ("Customer Content"). You grant us a limited license to host, process, and transmit Customer Content solely to provide and support the Services and as directed by you. You are responsible for the accuracy and legality of Customer Content and for having the rights and consents needed to use it with the Services. Our handling of personal data is described in the Privacy Policy and any applicable Data Processing Addendum.

7. AI output

The Services use AI to generate calls, messages, content, and recommendations. AI output can be inaccurate, incomplete, or unexpected. You are responsible for reviewing and approving outputs before relying on them, and for any decisions made using them. We make no warranty that AI output is accurate, complete, or fit for a particular purpose.

8. White-label and agency use

On eligible plans you may resell or provide the Services to your own clients under your brand. If you do, you are responsible for your client-facing terms and privacy notices, for billing and supporting your clients, and for ensuring your clients comply with these Terms and applicable law. You remain responsible to us for all activity in tenants you create, and you will indemnify us for claims arising from your clients' use as set out below.

9. Third-party services

The Services interoperate with third-party providers and integrations (telephony, model providers, CRMs, calendars, payment, and others). Your use of those services is governed by their terms, and we are not responsible for them. Availability of any integration may change.

10. Intellectual property

We and our licensors own the Services, including all software, models, designs, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, modify, distribute, or create derivative works of the Services except as expressly permitted. Feedback you provide may be used by us without obligation to you.

11. Confidentiality

Each party may access non-public information of the other. The receiving party will protect such information with reasonable care and use it only to perform under these Terms, except for information that is public, was already known, or is required to be disclosed by law.

12. Service availability

We aim for high availability (targeting 99.9% uptime) but do not guarantee uninterrupted service except where a separate Service Level Agreement applies. We may perform maintenance and may modify or discontinue features with reasonable notice for material changes.

13. Disclaimers

Except as expressly stated, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free or that results will meet your requirements.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Services will not exceed the amounts you paid to us for the Services in the twelve months before the event giving rise to the claim.

15. Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, and costs arising out of your Customer Content, your use of the Services, your clients' use (including white-label tenants), or your violation of these Terms or applicable law - including telephony, messaging, and recording laws.

16. Suspension and termination

You may cancel at any time. We may suspend or terminate access for breach of these Terms, non-payment, or risk to the Services or others. On termination, your right to use the Services ends; we will make Customer Content available for export for a limited period and then delete it, except where retention is legally required.

17. Governing law and disputes

These Terms are governed by the laws of the State of [Governing State], without regard to conflict-of-laws rules. The parties will attempt to resolve disputes informally first. Any unresolved dispute will be resolved in the courts or by binding arbitration as specified in your order or in [Governing Venue], and you and we waive any right to a jury trial and to participate in a class action, to the extent permitted by law.

18. Changes to these Terms

We may update these Terms from time to time. We will post the revised version with a new "Last updated" date and, for material changes, provide additional notice. Continued use after changes take effect constitutes acceptance.

19. General

These Terms, together with any order and applicable addenda, are the entire agreement between the parties. If any provision is unenforceable, the rest remain in effect. We may assign these Terms in connection with a merger or sale; you may not assign without our consent. Neither party is liable for delays caused by events beyond its reasonable control.

20. Contact

Questions about these Terms can be sent to legal@strideops.ai.