Glossary
AI voice agent glossary
Plain-English definitions for the terms behind AI voice agents and the StrideOps.ai platform - from RAG to rebilling.
Voice & calls
- AI voice agent
- A configured AI persona that answers and places phone calls - with a script, a voice, knowledge, and tools it can use mid-conversation to book, qualify, transfer, or take action.
- Conversation AI
- A text or chat agent built the same way as a voice agent, but for messaging channels instead of the phone.
- Call
- A single phone connection between an agent and a person, captured with a transcript, recording, summary, and any structured outputs.
- Phone number
- A telephony number (Twilio, Telnyx, or Vonage) bound to one or more agents for inbound and outbound calls. You can bring your own or port one in.
- Tool
- A function an agent can call during a conversation - for example book an appointment, look up an order, transfer the call, or send a text.
- Speech-to-text (STT)
- The engine that transcribes a caller's speech in real time so the agent can understand it. The provider is pluggable per agent.
- Text-to-speech (TTS)
- The engine that turns the agent's response into a natural voice. Choose from multiple providers and voices, including cloned voices.
- Turn detection
- How the agent decides when the caller has finished speaking so it can respond without interrupting - key to a conversation that feels human.
- Voicemail detection
- Recognizing when a call has reached an answering machine, so an outbound agent can leave a message or move on instead of talking to a beep.
- Structured outputs
- Specific fields extracted from a conversation - like budget, timeline, or a captured lead detail - written straight to the record as data.
- Handoff
- Transferring a live conversation to a human (or another agent) along with the full context of the call, so the customer never repeats themselves.
Knowledge
- Knowledge base
- A set of documents an agent retrieves from to answer accurately - your pricing, policies, and FAQs, instead of a generic guess.
- RAG (retrieval-augmented generation)
- The technique of retrieving relevant passages from your knowledge base at answer time so the agent's response is grounded in your real content.
- Bases
- A low-code, spreadsheet-style database inside the platform, with its own API and webhooks, for structuring and using your own data.
CRM & outreach
- Pipeline
- A set of deal stages a contact moves through. In StrideOps.ai, stages can advance automatically based on what happens on a call.
- Opportunity
- A single potential deal tracked through a pipeline, with its value, stage, and history.
- Workflow
- A node-based automation that fires the next step - an email, a task, a booking - based on a trigger like a finished call or a form submission.
- Campaign
- An outbound effort that works a list of contacts through a sequence of steps - calls, texts, or emails - with rules for what happens next.
- Email warmup
- Gradually ramping a sending address's activity to build sender reputation, so outreach lands in the inbox instead of spam.
- Unibox
- A single unified inbox that brings replies across outreach channels into one place to manage.
Close
- Proposal
- A signable document you build and send to close a deal. In StrideOps.ai a proposal can collect payment on signature and trigger a voice follow-up if it goes unsigned.
- Pay-on-sign
- Collecting payment as part of signing a proposal, so the deal closes and gets paid in a single step.
Platform & agency
- White-label
- Running the entire platform under your own brand, domain, and look - so your clients see your company, not the underlying software.
- Multi-tenant
- An architecture where one platform hosts many isolated workspaces (tenants), so an agency can serve many clients from a single account.
- Sub-account
- An isolated client workspace under an agency, with its own data, users, and configuration.
- Rebilling
- An agency reselling the platform to its own clients with its own markup, keeping control of pricing and margin.
- Routine
- A scheduled agent task that runs on its own on a recurring basis, so the work happens whether or not anyone starts it.